Privacy Policy

Tess Privacy Policy:

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is only used to fulfill your specific request, unless you give us express permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns or comments about our privacy policy, you may contact us using the information below:

By e-mail: hello@tessandcompany.com
 
We reserve the right to make changes to this policy. Any changes to this policy will be posted.    

 
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 


 

Tess Returns Policy:

Tess accepts returns of unworn, unwashed clothing within 30 days of initial purchase for a full refund of the purchase price. Tess does not accept returns on merchandise sold at 50% or greater discount from retail prices. Tess will retsin a $40 fee for any custom order returns.

If the merchandise is returned after 30 days, but not later than 60 days after purchase, Tess will extend store credit in the amount of the current sale price of the item.    

Tess does not accept returns after 60 days have elapsed from the purchase date.

Tess does not accept returns on international purchases.

Please note:  Once the Tess Integrity Tag is removed, the garment is not returnable at any time for any reason.

 


 

Tess Shipping Policy:

Tess ships via FedEx ground unless the customer specifies differently.

Tess offers free shipping within the continental United States via FedEx ground on orders of $300 or more.  

Tess is dedicated to prompt service and all domestic orders are shipped within 1 business day, when possible.

Tess offers easy returns for a flat fee of $7.00. Securely package the items you wish to return, fill out and include the Return Form, and affix the Easy Return shipping label found on your packing slip. Bring the package to your local FedEx contact or drop it off at any FedEx location or collection box. A flat fee of $7.00 will be deducted from the amount of your refund.

 

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